www.evok.com : IT Services : Computer troubleshooting
Global

NetGlobal

  • Proactive Maintenance
  • Flat rate for all services
  • Monitoring services and backups (monitoring & alerts)
  • Priority status in case of trouble
  • On-site intervention Service Level Agreement (SLA)
Time

NetTime

  • Prepaid Support Packs adapted to your needs
  • Remote support maintenance
  • Access support helpdesk
  • Priority status in case of major incident
  • On-site intervention Service Level Agreement (SLA)
Monitor

NetServer

  • Continuous monitoring and automated alerts
  • Checking of the integrity of backups
  • Report of your backups
  • Periodic visit by a technician

Professional on site or remote management

Our team of experienced professionals provides on-site or remote management of your IT environment, continuously and in real time.
EVOK is warrant of an effective and proactive service. We strive to treat problems immediately. Whenever possible, we support remotely in order to minimize the onsite interventions and the associated costs.

Incidents and requests for assistance

The service level provided for technical support and assistance depends on the nature (incident or request) and the severity of the case (urgency and impact). The response time vary from 1 to 8 hours depending on the contract type.

Disaster Recovery

In some rare cases, a major incident may require a full server recovery. EVOK provides the tools and knowledge to accomplish this task in the most efficient way.

Monitoring the evolution of your IT environment

EVOK follows the evolution of your enterprise and helps to adapt your IT infrastructure to your business needs. We give advise on the strategy to be adopted and the investment policy.

Microsoft SMB Specialist

The label Microsoft Specialist Partner
SME
is designed to affirm our expertise
 and our presence for small businesses.
Microsoft Specialist Partner SME
 you become a recognized and referencend
 expert
for small businesses.

Covered areas

Professional IT services Lausanne & Fribourg
  • Vaud, Lausanne and area, Vevey, Montreux, Chablais, Yverdon
  • Geneva, Neuchâtel, Jura
  • Fribourg, Bulle and canton Fribourg
  • Berne, Gstaad
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EVOK IT Solutions

Providing innovation and technology since 1998

IT networking specialist since 1998, EVOK contributes to the development of our customers by proposing smart and flexible IT solutions adapted to their size and organization.

EVOK is a Swiss IT services company with offices in Lausanne and Fribourg

Learn more...

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