Evok® Network Management
Global
NetGlobal
- Proactive Maintenance
- Flat rate for all services
- Monitoring services and backups (monitoring & alerts)
- Priority status in case of trouble
- On-site intervention Service Level Agreement (SLA)
Monitor
NetServer
- Continuous monitoring and automated alerts
- Checking of the integrity of backups
- Report of your backups
- Periodic visit by a technician
Time
NetTime
- Prepaid Support Packs adapted to your needs
- Remote support maintenance
- Access support helpdesk
- Priority status in case of major incident
- On-site intervention Service Level Agreement (SLA)
Network Management: Managed IT Services, outsourcing & support contracts
It's no more necessary to waste time and use internal ressources to perform maintenance tasks, network management, monitoring or simply keep your IT infrastructure up-to-date. Let EVOK IT experts manage it for you!
A team of experimented professionals offer remote or in-house support, continuously and in real-time, to ensure a proactive and immediate response to all your requirements related to information technologies.
A managed IT services support contract with EVOK guarantees efficiency and immediate action when an incident occurs.
A team of experimented professionals offer remote or in-house support, continuously and in real-time, to ensure a proactive and immediate response to all your requirements related to information technologies.
A managed IT services support contract with EVOK guarantees efficiency and immediate action when an incident occurs.
Incidents and requests for assistance
The service level provided for technical support and assistance depends on the nature (incident or request) and the severity of the case (urgency and impact). The response time vary from 1 to 8 hours depending on the contract type.
Monitoring the evolution of your IT environment
EVOK follows the evolution of your enterprise and helps to adapt your IT infrastructure to your business needs. We give advise on the strategy to be adopted and the investment policy.
Professional on site or remote management
Our team of experienced professionals provides on-site or remote management of your IT environment, continuously and in real time.
EVOK is warrant of an effective and proactive service. We strive to treat problems immediately. Whenever possible, we support remotely in order to minimize the onsite interventions and the associated costs.
EVOK is warrant of an effective and proactive service. We strive to treat problems immediately. Whenever possible, we support remotely in order to minimize the onsite interventions and the associated costs.
Service Level Agreement (SLA)
EVOK is committed to provide services in a timely manner. Together with our customers, we define performance objectives. We attach a Service Level Agreement (SLA) to our support and maintenance contracts.
Disaster Recovery
In some rare cases, a major incident may require a full server recovery. EVOK provides the tools and knowledge to accomplish this task in the most efficient way.
EVOK IT Solutions
Providing innovation and technology since 1998
IT networking specialist since 1998, EVOK contributes to the development of our customers by proposing smart and flexible IT solutions adapted to their size and organization.
EVOK is a Swiss IT services company with offices in Lausanne and Fribourg
Covered areas
Professional IT services Lausanne & Fribourg
- Vaud, Lausanne and area, Vevey, Montreux, Chablais, Yverdon
- Geneva, Neuchâtel, Jura
- Fribourg, Bulle and canton Fribourg
- Berne, Gstaad