Evok® NetGlobal Support Contracts
We are committed
EVOK NetGlobal contract allows you to avoid all the inconvenience of a computer not working properly. Whether it is a viral infection on a workstation or a problem of update patches on a server, our service is able to eradicate all viruses, install or repair all equipment inventoried by the remote service and this safely. By entrusting the maintenance of your computer to EVOK there is no need to mobilize your resources to perform maintenance operations, supervision or rehabilitation of a computer system.
Control your budget
Flat rate for all services covered by the computer maintenance contract NetGlobal. Preferential hourly rate for all other services.
Proactive on-site computer maintenance
The maintenance inspection consists to check with a physical presence on-site the proper functioning of the equipment. Checking the status and overall functioning of the servers, analyzing log files, control of Active Directory and associated services. Applying patches needed on MS Windows services. Validation and application of security updates etc ... Verification and application of necessary corrections to the computer antivirus solution. Visits are planned according to a biannual Calendar.
Proactive tele-support maintenance
Proactive tele-support maintenance includes the following tasks in real time on Microsoft Windows servers. Control and update of operating systems, update of software security backup. Analysis of log files, control of Active Directory and associated services, applying necessary MS Windows patches .
Monitoring and alerts services
The monitoring system's computer of EVOK allows us to check 24/24 the status of services of the Customer. Shipments of email reports for failures. Sending SMS in case if critical problems.
Incidents and requests for assistance
The service level provided for technical support and assistance depends on the nature (incident or request) and the severity of the case (urgency and impact). The response time vary from 1 to 8 hours depending on the contract type.
Monitoring the evolution of your IT environment
EVOK follows the evolution of your enterprise and helps to adapt your IT infrastructure to your business needs. We give advise on the strategy to be adopted and the investment policy.
User support hotline from Monday to Friday
From 8:00 a.m. to 12:00 p.m. and 1:30 p.m. to 6:30 p.m.Our support is available for all your computer problems or requests. We work with a last generation ticket management software for managing the best as possible the requests of our costomers.
In case of problems with the hardware
EVOK takes charge to treat the problem with the manufacturer and manage the repair from start to finish. The manufacturer is not going to reinstall software and applications installed on the original machine. EVOK takes care to do it without additional cost.
Checking the integrity of backups
We proceed to verify the integrity of backups with several different verification tools, and we perform a data restore simulation from another drive to ensure that your bakcup media has no defects. The recovery test is made from a sample and we will send you the data on CD , DVD or memory stick so you can easily make sure that the recovery test is successful and that your documents are available.
Annual review with the direction of the company
At annual or bi-annual meetings with the IT direction, EVOK convey his advice in all areas of information technology. We will inform you of future budgets and technological risks.
Disaster Recovery
In some rare cases, a major incident may require a full server recovery. EVOK provides the tools and knowledge to accomplish this task in the most efficient way.
Service Level Agreement (SLA)
EVOK is committed to provide services in a timely manner. Together with our customers, we define performance objectives. We attach a Service Level Agreement (SLA) to our support and maintenance contracts.
EVOK IT Solutions
Providing innovation and technology since 1998
IT networking specialist since 1998, EVOK contributes to the development of our customers by proposing smart and flexible IT solutions adapted to their size and organization.
EVOK is a Swiss IT services company with offices in Lausanne and Fribourg
Covered areas
Professional IT services Lausanne & Fribourg
- Vaud, Lausanne and area, Vevey, Montreux, Chablais, Yverdon
- Geneva, Neuchâtel, Jura
- Fribourg, Bulle and canton Fribourg
- Berne, Gstaad