Evok® NetTime Support Packs
The advantages ...
Use these hours as you want (troubleshooting, maintenance, forming) and when you want it! By entrusting the maintenance of your computer to EVOK there is no need to mobilize your resources to perform maintenance operations, monitoring or rehabilitation of a computer system.
Monitoring the evolution of your IT environment
EVOK follows the evolution of your enterprise and helps to adapt your IT infrastructure to your business needs. We give advise on the strategy to be adopted and the investment policy.
Incidents and requests for assistance
The service level provided for technical support and assistance depends on the nature (incident or request) and the severity of the case (urgency and impact). The response time vary from 1 to 8 hours depending on the contract type.
User support hotline Monday to Friday from 8:00 to 6:30 p.m.
Our support is available for all your computer problems or requests. We work with a last generation ticket management software for managing the best as possible the requests of our costomers. Possibility of extending the hours of support (7d/7 & 24h/24).
Hours valid for 12 months
Your credits are not lost at the end of the contract. The remaining credit hours of maintenance work will be postponed to the next contract period.
In case of problems with the hardware
EVOK takes charge to treat the problem with the manufacturer and manage the repair from start to finish. The manufacturer is not going to reinstall software and applications installed on the original machine. EVOK takes care to do it without additional cost.
EVOK IT Solutions
Providing innovation and technology since 1998
IT networking specialist since 1998, EVOK contributes to the development of our customers by proposing smart and flexible IT solutions adapted to their size and organization.
EVOK is a Swiss IT services company with offices in Lausanne and Fribourg
Covered areas
Professional IT services Lausanne & Fribourg
- Vaud, Lausanne and area, Vevey, Montreux, Chablais, Yverdon
- Geneva, Neuchâtel, Jura
- Fribourg, Bulle and canton Fribourg
- Berne, Gstaad